Last updated: 13 April 2026

At DiVine Crystal Energy (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from https://www.crystalmvse.com or otherwise interact with our website and services.

Who we are

Our website address is: https://www.crystalmvse.com

If you have any questions about this Privacy Policy or your personal information, you can contact us at:
Email: divinecrystalenergy.team@outlook.com
Business address: Suite 1, Level 1, 168A Burwood Road, Burwood NSW 2134, Australia

What personal information we collect

We may collect the following kinds of personal information:

  • your name
  • email address
  • billing and shipping address
  • phone number
  • order details and purchase history
  • account login details if you create an account
  • payment-related information necessary to process your order
  • delivery or pickup information
  • messages you send to us through contact forms, email, or customer support
  • technical information such as IP address, browser type, device information, and website usage data
  • comments or reviews you submit on our website

How we collect your personal information

We collect personal information when you:

  • visit or browse our website
  • place an order
  • create an account
  • sign in to your account
  • request local pickup or delivery
  • contact us through forms, email, or other support channels
  • subscribe to marketing communications
  • leave a comment, review, or other user-generated content on the website

Some information is collected automatically through cookies, log files, and similar technologies when you use our website.

Why we collect and use your personal information

We use your personal information to:

  • process and fulfil orders
  • arrange shipping, delivery, or in-store pickup
  • communicate with you about your order
  • provide customer service and respond to enquiries
  • create and manage your customer account
  • improve our website, products, and services
  • detect and prevent fraud, spam, abuse, or security issues
  • comply with legal, tax, accounting, and regulatory obligations
  • send marketing communications where you have chosen to receive them

Payments

If you make a purchase through our website, your payment may be processed by third-party payment providers. We only receive the information needed to confirm and manage your payment and order. Your payment information is handled in accordance with the relevant payment provider’s privacy policy.

We do not intentionally store full payment card details on our own servers unless this is expressly provided for by the payment service used.

Shipping, delivery, and local pickup

To fulfil your order, we may share relevant information such as your name, delivery address, phone number, and order details with shipping, courier, or pickup service providers.

If you choose local pickup, we may use your information to verify your order, contact you about pickup timing, and manage collection from our store.

Accounts

If you create an account on our website, we store the personal information you provide in your account profile and order history. You can view, update, or request deletion of certain account information by contacting us, subject to any legal or operational requirements to retain some records.

Comments, AND reviews

If you leave a comment or review, we may collect the information shown in the form, as well as your IP address and browser user agent string to help detect spam.

Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember your preferences, keep you logged in where applicable, support checkout and account functionality, analyse website traffic, and improve user experience.

For example, cookies may be used to:

  • help us understand how visitors use the site
  • remember items in your cart
  • remember login sessions and display preferences
  • support website security and spam prevention

You can usually control cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of the website.

Embedded content and third-party services

We may share your personal information with:

  • regulators, law enforcement, or government authorities where required by law
  • payment providers
  • shipping and logistics providers
  • website hosting, security, and technical service providers
  • spam detection, analytics, and website support tools
  • professional advisers such as accountants, auditors, or legal advisers where necessary

We only share personal information where it is reasonably necessary for our business operations or required by law. WooCommerce advises store owners to minimise the personal data they collect, store, and share, and to disclose those practices clearly in their privacy policy. 

How long we retain your personal information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including processing transactions, maintaining business and tax records, resolving disputes, enforcing agreements, and complying with legal obligations.

For example:

  • technical logs may be kept for security and operational purposes
  • account information may be kept while your account remains active
  • order information may be retained for accounting, tax, fraud prevention, and customer service purposes
  • comments and related metadata may be retained to help us manage follow-up comments and moderation

Your rights

Depending on the laws that apply to you, you may have the right to:

  • lodge a complaint about how your personal information has been handled
  • request access to the personal information we hold about you
  • request correction of inaccurate or incomplete information
  • request deletion of certain personal information
  • request an export of the personal information you have provided to us

To make a privacy-related request, please contact us using the details listed above. We may need to verify your identity before processing your request.

How we protect your personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Overseas disclosure

Some of our third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and to ensure your information is handled appropriately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, legal obligations, or service providers. The updated version will be posted on this page with the revised “Last updated” date.

Contact us

If you have any questions, requests, or complaints about privacy, please contact us at:

DiVine Crystal Energy
Website: https://www.crystalmvse.com
Email: divinecrystalenergy.team@outlook.com
Address: Suite 1, Level 1, 168A Burwood Road, Burwood NSW 2134, Australia