Faq

You can place your order directly on our website:

1. Browse the collection and click on the item you love.
2. Choose the size / length / colour (if applicable) and click “Add to Cart”.
3. When you’re ready, go to your cart and click “Checkout”.
4. Fill in your shipping details and payment information.
5. Confirm your order – you’ll receive a confirmation email within a few minutes.

You can check out as a guest or create an account to save your details and view your order history.

At the moment, we only ship within Australia.
We use Australia Post to provide safe and reliable delivery.
International shipping is not available yet, but we hope to offer it in the future.

If you would like to request a return, refund, or report a faulty, damaged, or incorrect item, please contact Divine Crystal Shop first.
Please do not send any item back without contacting us first.

To help us assess your request, please provide:

• your order number
• a description of the issue
• clear photos of the item and packaging (for damaged, faulty, or incorrect items)

For approved returns, we will provide return instructions.

Return contact details:
Email: divinecrystalenergy.team@outlook.com
Phone: +61 407 653 867
Return address: Suite 1, Level 1, 168A Burwood Road, Burwood, NSW 2134

For approved change-of-mind returns, customers are responsible for return shipping costs.
For faulty, damaged, or incorrect items, remedies will be provided in accordance with Australian Consumer Law.

Once your order is placed successfully, you will see an order confirmation page and receive a confirmation email shortly after.

If you do not receive an email within 15–30 minutes:

1. Please check your spam / junk folder;
2. Make sure your email address was entered correctly at checkout;
3. If you still can’t find it, contact us with your name and payment details so we can check the order for you.

We start preparing your order as soon as it is placed, so changes are time-sensitive.

• If you need to change your address, item, size or cancel the order, please contact us as soon as possible with your order number.
• Once your order has been packed or shipped, we may not be able to make changes. In that case, you can follow our Return & Exchange process after you receive the parcel.

Our return and refund policy applies to both physical products and appointment or service bookings.

Physical products
We accept change-of-mind returns for eligible physical products within 3 days of delivery, provided that:

• the item is unused, unworn, and in original condition
• the item is returned in its original packaging
• proof of purchase is provided

For approved change-of-mind returns, customers are responsible for return shipping costs. Shipping fees are non-refundable unless required by law.

After the returned item is received and inspected, we may offer either:

• a refund to the original payment method, or
• store credit

The following items are not eligible for change-of-mind return:

• made-to-order or custom-sized items
• personalised items
• sale or clearance items
• gift cards
• items that have been worn, used, damaged, or are not in original condition

If an item is faulty, damaged, or incorrect, please contact us within 48 hours of delivery. If a product does not meet consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy under Australian Consumer Law.

Appointments and services
All class, appointment, workshop, and service bookings are final and non-refundable for change of mind.

If you cannot attend, please contact us at least 48 hours before the scheduled start time. Subject to availability, we may arrange one transfer to the same class or a comparable class of equal value within 45 days.

Requests made less than 48 hours before the scheduled start time, and no-shows, are not eligible for refund, credit, or make-up.

If we need to cancel or reschedule due to unforeseen circumstances, we will offer either:

• a rescheduled booking at no extra cost, or
• another appropriate remedy where required by law

This policy is provided in addition to your rights under Australian Consumer Law.

All class, appointment, workshop, and service bookings are final and non-refundable for change of mind.

If you are unable to attend, please contact us at least 48 hours before the scheduled start time. Subject to availability, we may arrange one transfer to the same class or a comparable class of equal value within 45 days.

Requests made less than 48 hours before the scheduled start time, and no-shows, are not eligible for refund, credit, or make-up.

If Divine Crystal Shop needs to cancel or reschedule due to unforeseen circumstances, you will be offered either:

• a full refund, or
• a rescheduled appointment at no extra cost

Once your return or refund request is approved, refunds will be processed to your original payment method within 5 to 10 business days.

Processing times may vary depending on your bank or payment provider.

Yes. All parcels are sent with a tracking number.

• Once your order has shipped, you will receive a shipping confirmation email with your tracking link.
• You can click the link to see the latest delivery updates from the carrier.

If you have not received your tracking details after your order has been marked as shipped, please contact us.

We currently accept the payment methods shown at checkout.

These may include major credit and debit cards such as Visa and Mastercard, depending on your location and the payment options available at the time of purchase.

All prices on our website are shown in AUD (Australian Dollars) unless otherwise stated.

You can fill out the form on the “Contact Us” page of our website, or email us directly at divinecrystalenergy.team@outlook.com and we will get back to you within 24 hours.